Shipping & Returns Policy
WHICH COUNTRIES DOES LukeAzzopardi.COM SHIP TO?
LukeAzzopardi.com ships worldwide to the following countries:
EU: Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland
UK: Guernsey, Ireland, Isle of Man, Jersey, United Kingdom
ROW: Algeria, Anguilla, Antigua and Barbuda, Argentina, Aruba, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belize, Bermuda, Bhutan, Bolivia, Botswana, Brazil, British Virgin Islands, Brunei, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Comoros, Cook Islands, Costa Rica, Cuba, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Faroe Islands, Fiji, French Guiana, French Polynesia, Gabon, Gambia, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guyana, Honduras, Hong Kong, Iceland, India, Indonesia, Israel, Jamaica, Japan, Jordan, Kenya, Kuwait, Laos, Lesotho, Macau, Madagascar, Malawi, Malaysia, Maldives, Martinique, Mauritius, Mexico, Moldova, Mongolia, Montserrat, Morocco, Mozambique, Namibia, Nepal, Netherland Antilles, New Caledonia, New Zealand, Oman, Panama, Papua New Guinea, Papua New Guinea, Paraguay, Peru, Philippines, Puerto Rico, Qatar, Romania, Russia (exl. Siberia), Saint Kitts and Nevis, Saint Lucia, Saint Vincent and Grenadines, Samoa, Saudi Arabia, Senegal, Seychelles, Singapore, Solomon Islands, South Africa, South Korea, Sri Lanka, Suriname, Swaziland, Taiwan, Tanzania (United Republic of), Thailand, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turks and Caicos Islands, Tuvalu, U.S. Virgin Islands, Uganda, United Arab Emirates, United States, Uruguay, Vanuatu, Venezuela, Vietnam, Zambia, Zimbabwe
When placing your order please ensure that all the details concerning the billing and shipping details are correct, as we are unable to redirect packages once the courier has processed an order.
LANDED COSTS, TAXES AND DUTIES
Customs Duty is dependent upon the commodity code assigned to an item. A commodity code is dependent on the type of item and its composition. Customs Duty is charged as a percentage of the total value of the goods. VAT/GST is a government sales tax, which differs from country to country. It is charged on the supply of goods and will be calculated as a percentage of your total order value, including shipping and insurance costs as stated on your invoice. LukeAzzopardi.com takes no responsibility for additional costs or delays that may be incurred by customs at the arrival of your order to your destination country.
We hope that you are delighted with every order you receive from Lukeazzopardi.com, but if you are not perfectly satisfied with your items, you have 14 days to return them to us for a refund (unless faulty, in which case please see clause 10 of our terms and conditions).
You must notify us if you wish to return any items from your order within 14 days from the day of receipt.
The information below includes details on returns standards, timescales, refunds and issues arising from damaged or faulty items. If you require information on how to return an item, please see the relevant details at the bottom of the page.
All items should be returned new, unused and with all Luke Azzopardi tags still attached. Any items that are returned to us in a damaged, soiled or otherwise altered and less than perfect condition may not be accepted and may be sent back to the customer.
Please take care whilst trying on garments. Clothing must be returned in a new, unused and undamaged condition, with the returns tag still attached.
Shoes must be returned with all packaging including dust bag and box. While trying on your shoes or deciding whether to keep them, please ensure the soles are protected by standing on a carpeted surface.
Items are classified as faulty if they are received damaged or if a manufacturing fault occurs within six months of purchase.
Damage due to wear and tear or as a result of invalid cleaning methods not depicted on the care label, are not considered faulty.
Where possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. If a faulty item cannot be repaired or replaced we will offer a full refund.
All successfully returned items will be credited to the card used when placing the order, less any shipping costs, international taxes or import duties incurred. For payments made by PayPal, refunds will be credited to your PayPal account and will be visible immediately. Reimbursement time to the credit card associated with your PayPal account depends on the company that issued the card. It is advised that all items returned are sent using our free returns service via UPS. If you choose to return an item to us via any other provider or a different UPS account, the costs incurred will not be reimbursed.
As the responsibility for international customs duties and local VAT/GST (outside of the EU) lie with the customer, LukeAzzopardi.com are unable to refund any charges incurred upon delivery of the order. However, you may be able to recover these by contacting your local customs bureau directly.
Please note, items should not be returned to us without prior notice. All return requests should be submitted through your LukeAzzopardi.com account. Items returned to us without prior notification may not be refunded.
FAULTY OR DAMAGED ITEMS:
Shipping costs will be refunded for items that are incidentally delivered in a damaged or in a faulty condition and for orders cancelled before dispatch under the Distance Selling Regulations (DSR’s).
Items must be returned to us at our warehouse address within 14 days of delivery. Returns received after this time will not be accepted. Exceptions may apply at the discretion of lukeazzopardi.com.
HOW TO RETURN AN ITEM
If you placed an order as a guest or have any problems accessing your account, please contact firstname.lastname@example.org to request your return.
For additional help or queries regarding the returns process, please contact us at: email@example.com
At this time LukeAzzopardi.com is unfortunately unable to except exchange requests.
Please request a return and create a new order for the replacement item.